How to Choose the Right Business Phone System

A buyer’s guide to more effective communication, higher levels of productivity, and a tremendous amount of cost savings.

Years ago businesses relied on traditional trunk phone systems and no one batted an eye. Needless to say that the telecom industry has made a dramatic change since those times. Nowadays, this is considered obsolete and completely useless.

In today’s age of virtual technology, businesses need a reliable phone system that is user-friendly, easy to set up, and comes with a multitude of functions. You also need technology that aligns with your overall business model. This can be a difficult thing to look for, but fortunately, the perfect solutions do exist.

When it comes to business telecommunications, there are two primary solutions to consider:

  1. Voice over Internet Protocol (VoIP): multi-line phone systems supported by internet connectivity.
  2. Unified Communications (UC): Phone systems that are activated using cloud-based technology.

Both of these solutions bring a lot to the table, but you could only choose one option to fit the mold of your business. So how exactly are you going to make that decision? That’s what we’ll cover in this blog.

How to Hunt Down the Perfect Phone System for My Business

You really can’t go wrong with either VoIP or UC, but each phone structure comes with its unique collection of benefits. It really just depends on what your business needs most, but the first step is to find the right telecom provider to work with.

There are certain criteria that have to be covered so make sure that your telecom provider has the ability to:

  • Serve you with the right technology
  • Help any size workforce
  • Is able to provide customer service whenever needed
  • Support your company’s overall mission
  • Provide support that doesn’t break your budget

Once you’ve found the perfect partner, it’s time to deploy the right system for your team. These are the key things to look for when searching for a new business phone system:

Ability to Scale

When searching for a phone system, it’s important to take vertical movement into account. Whether you are running a small startup company or a corporate enterprise, you’ll need a system that gives you the ability to add or subtract phone lines. With a VoIP or UC system, you’ll be able to do this with ease. There are no location assignments that you’ll have to worry about. VoIP phone systems are user-based, meaning that if you need to add a new phone line to a different desk location, you’ll be able to do that without having to deal with a long set up. UC systems also work in a similar fashion. All data can be accessed through the cloud, so you don’t have to worry about getting your phone number changed, or planning an installation with your telecom provider. As long as you have the right equipment, you’ll be able to activate your employee’s new phone in practically no time.

Mobile Integrations

Wireless technology continues to dominate the world of business telecommunications. In today’s age, more and more business is performed on-the-go. Employees need an affordable and efficient way to communicate with others when they are traveling for business. Many times, you’ll probably have to make long-distance phone calls to relay some details to your team, and if you do this on your personal cell phone, then it can rack up your minutes on your data plan, thus resulting in more expensive telecom bills. Don’t expect to experience this issue with UC or VoIP. Most modern systems are compatible with smartphones. As long as you have access to a strong internet signal, you’ll be able to login to your network, dial in, and hold a business call with anyone on your team.

User-Friendly Controls

When it comes to business telecommunications, simplicity is key. Yes, it helps to have a state-of-the-art phone system, but sometimes there is such thing as “too much sophistication.” If you have to spend hours training your employees on how to use their phones, then you may need to adopt something that is more user-friendly. The office is not a place for inefficiency in any way, shape or form. VoIP and UC are very robust, but they are simple to set up and use. These multi-line solutions come without a lot of wires and frustration. Just plug it in and check out the phone directory that your company sets you up with.

Various Communication Outlets

In today’s age of digital technology, it’s best to have a variety of communication options. While it’s important to have an efficient way to make phone calls, that may not always be the most efficient way to get in touch with someone. Bottom line is that you can’t expect to reach everyone on the phone every time that you need to speak to them. With UC or VoIP, you’ll gain the ultimate leg up. VoIP phones come equipped with a variety of communication applications including video conferencing, auto attendant support, and voicemail to email conversions. In order to streamline communication in the office, UC systems take things a step further. Not only will you have the same features that come with VoIP technology, but you’ll also get to take advantage of instant messaging platforms to help make workplace communication so much easier.

Affordability and Cost Savings

Cost is usually the biggest concern when shopping for new phone systems. Telecom bills can get pretty costly as it is, so you want to find a solution that doesn’t break your budget. Since there isn’t a lot of maintenance with VoIP or UC, you can expect very low service charges. As an added bonus, you’ll also get the expert guidance from your managed service provider. They’ll be able to work with you to get you set up with only the features and equipment that you need. In the long, run this will help you save a lot of money for years to come.

Set Your Business Up For Success With CTMS

When it comes to business telecommunications, there is no one better to have in your corner than an expert from Computer Technology Management Services. We offer the industry’s most sophisticated business phone services and managed IT solutions. Whether it’s VoIP or a cloud-hosted PBX system, you can always count on our team to set you up with a solution that makes perfect sense.

With CTMS by your side, you can expect a more efficient and productive working environment. Schedule a free consultation with our team and we’ll show you why.

Cyber Threat Detection—What You Need To Know

There are a massive amount of unique cyber attacks that bear enough power to compromise your most valuable assets. Fortunately, there are solutions that can help you protect information from leaking into the wrong hands.

We are living through an ever-growing technological revolution and an information-driven age. Every day, new technology evolves and changes the entire landscape of life as we know it and this is especially when it comes to business. It doesn’t matter what type of industry you work in because the fact is that intellectual property dictates how practically any company operates. With that said, it’s vital to keep your most coveted business documents locked in safe keeping. This includes financial reports, business plans, customer information, or any other form of sensitive data.

Today’s cyber landscape is loaded with risks, and that is only going to continue growing as technology advances. Fortunately, though, there are two defense mechanisms that can help fend them all off. This blog teaches you everything needed for you to master the art of threat detection and threat prevention.

Cyber Threat Security 101

Millions of cyber threats circulate around the web and some are powerful enough to put your entire business at risk. Disaster can strike from practically any angle at any point in time, so if you’re not careful, your computer system might get an unexpected visit from a cyber hacker. And it’s not just the small companies that are in danger, because large market businesses bear enormous targets as well.

The bottom line is that there will always be a surplus of emerging threats, but fortunately, most of these hazards are preventable. You just need to know what to look for. When it comes to threat detection security, you’ll need to pay special attention to these critical factors:

Types of Cyber Threats

Hackers are very diverse with their methods of attack. If one attack pattern doesn’t work, don’t expect the hacker to give up so easily. Hackers are persistent so they’ll switch things up until they identify a way into your network. These manipulative cyber criminals will take advantage of even the slightest vulnerability that gets exposed. Keep your guard up at all times because hackers will be practicing multiple techniques in order to penetrate holes through your IT system.

Some of the most dangerous forms of cyber attacks include:

  • Denial of Service (DoS)
  • Password invasions
  • Phishing and spear phishing
  • Malware viruses
  • Man-in-the-Middle (MitM)
  • Birthday messages
  • Drive-by invasions

What Triggers the Attack

When it comes to cyber security, one of the most important things is to identify the source of the problem. Cyber attacks aren’t an automatic thing. There is always someone in the driver’s seat leading the charge and that culprit usually belongs to a malicious criminal group, but that’s not always the case. Sometimes a cyber attack is even plotted from an internal source. It’s crucial to cover every end of your network because there is always someone ready to pull the trigger on an attack, whether that be from web-related incidents or even from one of your own teammates.

Attackers come in all shapes and forms, but more often than not, they belong to one of these specific groups:

● Hackers
● Terrorists
● Business competitors
● Criminal organizations
● Foreign governments

Detection and Defense Mechanisms

It’s pretty easy to tell when cyber threats are on the horizon, especially when your information security system is up to date. With the right cyber security software in place, a business’ can detect when their network is in serious danger. Additionally, you’ll also have the ability to spot where threats stem from the moment they start to bloom. And once a disaster is in plain sight you’ll gain the upper hand because you’ll be able to capitalize on a plethora of defense strategies.

These are the most effective approaches to take in order to predict and fend off against any potential data breaching:

  • Basic defense: Track real-time dangers with this initial layer of network security. This sophisticated software system provides sends you alerts that warn when suspicious threats start to emerge.
  • Emerging approach: Anyone who has been hit by a cyber disaster can tell you how hard it is to recover from the damage. To prevent history from repeating itself, you’ll be able to keep a record of any historical data that relates to previous cyber security issues. Administrators will gain access to a wide range of analytical data, which will come in handy when business owners choose to define sharper security policies.
  • Advanced security: This is your most sophisticated form of network security. Not only does advanced security give you access to the critical functions of the basic defense and emerging approach mechanisms, but it takes things a full step further. With this intuitive security program, you’ll be able to put an inside hacking activity. Advanced security automatically denies any abnormal network behavior.

Call CTMS to Keep a Firm Grip On Your Most Sensitive Information

At CTMS, we offer much more than provide customers with tech support and managed IT services. When it comes to IT security, we are constantly raising the bar. Every day, we work tirelessly to make sure that your personal information is completely safeguarded. We build authentic cyber security solutions to ensure that your most valuable assets never end up in the wrong hands. Be at peace knowing that you have the sharpest security professionals in your corner at all times.

If you want to take advantage of a more efficient infrastructure and significant cost-savings, then give us a call or send us a message to set up a free consultation with one of our certified experts.

Seven Of The Most Dangerous Cyber Attacks

When it comes to cyber security, there are seven critical hazards that have the power to wipe out your entire network.

For business owners, workplace safety should always be priority number one. It doesn’t matter if you own a small startup company or run a corporate empire, you need to be taking proactive measures to keep your employees and property out of harm’s way. Today, there is a massive amount of threats circulating around the web, and many carry enough power to compromise your entire business with just a single data breach alone. And don’t expect this to change any time soon. Technology may evolve into a more sophisticated solution, but that also means that the digital threat landscape will only become more severe.

This blog will introduce you to the web’s most dangerous cyber hazards, while also showing you what can be done to prevent them.

Cyber Security’s Most Dangerous Threats

Disaster is inevitable, especially with the rising importance of internet use. While the internet is a valuable network of information, it can quickly transform into a dangerous battlefield. Cyber disasters can strike from nearly any angle at any point in time. If you find yourself in a cross-fire of cyber dangers, then you may be at risk of losing some of your most valuable assets including passwords, business plans, financial information, and any other form of sensitive data.

In order to keep your network unscathed, it’s important to educate yourself on these critical cyber hazards:

Denial-of-Service (DOS)

Did you know that your website has certain capacity limits? While it’s important to generate a lot of traffic to your site, there is such a thing as too much traffic. If there are too many visitors entering the same webpage simultaneously, the site can get overwhelmed and be forced to shut down abruptly. Most of the time, these issues will stem from Denial-of-Service (DOS) attacks. DOS attacks are manipulative forms of collaboration that take place when multiple cyber hackers get together and enter websites at the same time through multiple IP addresses. The influx of visitors will overload certain elements of the website. As a result this will block users from making service requests online.

Phishing

What would you do if you got a random email from the CEO of your company? Chances are that you’d probably open it with a sense of panic, confusion, and urgency. That’s the intent of phishing scams. Hackers commit an act of identity theft and pose as high-authority figures in order to real in interest from vulnerable users. So if you get a suspicious email from your boss or any other important figure, be careful when opening it, because it will probably contain some type of manipulative call to action. More than likely, these are just powerful malware traps, and when triggered, they will infect your network with dangerous viruses. Beware of any message that asks you to click on a link or verify any credentials, and do not take action until you get approval from your IT desk.

Man-in-the-Middle (MitM)

Man-in-the-Middle attacks occur when communication between two users is intercepted by an unauthorized third-party. When this type of cryptography takes place, attackers gain the ability to access information shared in what appears to be a private conversation. What makes matters worse is that users are led to believe that the attacker is actually a trusted agent who is supposed to relay information to the right source. Instead, the “man in the middle” is really just eavesdropping and collecting sensitive data that they deem valuable for their own personal gain. Once the MitM confiscates this information, chances are that it won’t ever reach the person on the other end of your conversation.

Malware

Malware is the most dangerous form of software to be installed on any computer system, and the worst part about it is that it’s done without your consent. This malicious form of software is the ultimate virus carrier. When malware is installed onto your server, hackers are able to gain full control of your network, which enables them to secure possession of your most confidential assets. There are multiple types of malware that can be installed on your operating system, and some are powerful enough to wipe your entire network.

Here is a list of some of the strongest forms of malware attacks:

  • Ransomware
  • Trojan horse programs
  • Computer viruses and worms
  • File infectors
  • System infections
  • Logic bombs
  • Worms
  • Droppers

Birthday Messages

Let’s just get this straight. This isn’t your annual “happy birthday” message from Grandma and Grandpa. When it comes to cyber security, birthday messages carry some of the most severe dangers. These manipulative algorithms are all over the web and appear as a result of a message digest (MD), which is a defective hash function. Birthday message attacks appear in the form of questionnaires that are conducted by hackers. Victims will be tricked into submitting important sets of data right to the hacker, which gives them complete ability to take control of your network.

Drive-By’s

Have you ever thought how malware gets planted onto a website? It’s not the same way as a traditional malware attack. If your website is crawling with viruses, then chances are that you were hit by a drive-by attack. During drive-by’s, hackers will insert malicious scripts into the HTTP code on certain webpages. These scripts are malware traps that are instantly activated when visitors arrive on that particular page. Drive-bys can be triggered by practically any web-based activity, so in order to prevent them, you’ll need to keep the number of plug-ins on your computer at a minimum.

Password Attacks

Passwords can be easily seized with “brute-force.” What this means is that hackers are able to take possession of your password information, simply by just guessing the characters. This can even be accomplished if your passwords are encrypted. In order to prevent others from cracking into your network, it’s important that you add an account lockout system that automatically locks out password codes for new users.

Call CTMS to Mitigate the Risk of Emerging Threats

When it comes to cyber security, there is no one better to have in your corner than one of the experts from Computer Technology Management Services. We’ll be there to ensure that your network is left unscathed from any surrounding dangers.

Schedule a free security evaluation with the CTMS team today!