Contact Center as a Service
Ensure satisfaction by providing your customers a better contact center experience.
Using the power of the cloud, you can enhance your customer experience solution while saving time and money.
A contact center is a valuable asset to a business. It allows your agents to improve their results and for the company to boost its overall customer experience. However, costs and growing demand for robust features that enable engaging conversations makes hosting a contact center an expensive investment. Wouldn’t it be great if there was a way to have the benefits of a contact center without the heavy costs?
Fortunately, there is a way to have your cake and eat it too with Computer Technology Management Services. As your partner, we give you the technology you need to obtain the feature-rich contact center your clients want without you having to spend an arm and a leg. This is possible through our contact center as a service (CCaaS) solution.
Traditional contact centers require the purchase of costly equipment, technology integration, and maintenance. CCaaS eliminates this by turning your contact center solution into software that we host. This allows you to save time and money that would otherwise be spent on building and maintaining your own internal IT resources. All you have to do is pay for the technology you need and we provide the rest through the power of the cloud.
With CCaaS, you can deliver new, immersive ways for your customers to connect with your agents. This includes features like video, social media, instant messaging, and much more. Contact CTMS today and we can get started on deploying your CCaaS solution right away.
Moving your contact center to the cloud can improve the results of your employee to customer interactions.
CCaaS offers a plethora of benefits designed to enhance business operations. As your contact center solution provider, we’re here to make sure you’re able to take advantage of those benefits, which include:
Although there are similarities between call centers and contact centers, they are two different solutions. A call center is specifically meant to field incoming and outgoing calls. A contact center, on the other hand, operates through multiple channels of communication. This can include managing customer interactions through applications like email, web-based chat, and social media.
If you ever experience problems with your CCaaS solution, don’t worry. Our highly trained IT specialists are always available to provide technical support, so downtime is kept to a minimum. We treat every service request as top priority and we won’t stop until the job is done. With more than a decade of service under our belts, we are the most reliable managed services provider in the Ohio and southwest Pennsylvania area.