How to Choose the Right Business Phone System

A buyer’s guide to more effective communication, higher levels of productivity, and a tremendous amount of cost savings.

Years ago businesses relied on traditional trunk phone systems and no one batted an eye. Needless to say that the telecom industry has made a dramatic change since those times. Nowadays, this is considered obsolete and completely useless.

In today’s age of virtual technology, businesses need a reliable phone system that is user-friendly, easy to set up, and comes with a multitude of functions. You also need technology that aligns with your overall business model. This can be a difficult thing to look for, but fortunately, the perfect solutions do exist.

When it comes to business telecommunications, there are two primary solutions to consider:

  1. Voice over Internet Protocol (VoIP): multi-line phone systems supported by internet connectivity.
  2. Unified Communications (UC): Phone systems that are activated using cloud-based technology.

Both of these solutions bring a lot to the table, but you could only choose one option to fit the mold of your business. So how exactly are you going to make that decision? That’s what we’ll cover in this blog.

How to Hunt Down the Perfect Phone System for My Business

You really can’t go wrong with either VoIP or UC, but each phone structure comes with its unique collection of benefits. It really just depends on what your business needs most, but the first step is to find the right telecom provider to work with.

There are certain criteria that have to be covered so make sure that your telecom provider has the ability to:

  • Serve you with the right technology
  • Help any size workforce
  • Is able to provide customer service whenever needed
  • Support your company’s overall mission
  • Provide support that doesn’t break your budget

Once you’ve found the perfect partner, it’s time to deploy the right system for your team. These are the key things to look for when searching for a new business phone system:

Ability to Scale

When searching for a phone system, it’s important to take vertical movement into account. Whether you are running a small startup company or a corporate enterprise, you’ll need a system that gives you the ability to add or subtract phone lines. With a VoIP or UC system, you’ll be able to do this with ease. There are no location assignments that you’ll have to worry about. VoIP phone systems are user-based, meaning that if you need to add a new phone line to a different desk location, you’ll be able to do that without having to deal with a long set up. UC systems also work in a similar fashion. All data can be accessed through the cloud, so you don’t have to worry about getting your phone number changed, or planning an installation with your telecom provider. As long as you have the right equipment, you’ll be able to activate your employee’s new phone in practically no time.

Mobile Integrations

Wireless technology continues to dominate the world of business telecommunications. In today’s age, more and more business is performed on-the-go. Employees need an affordable and efficient way to communicate with others when they are traveling for business. Many times, you’ll probably have to make long-distance phone calls to relay some details to your team, and if you do this on your personal cell phone, then it can rack up your minutes on your data plan, thus resulting in more expensive telecom bills. Don’t expect to experience this issue with UC or VoIP. Most modern systems are compatible with smartphones. As long as you have access to a strong internet signal, you’ll be able to login to your network, dial in, and hold a business call with anyone on your team.

User-Friendly Controls

When it comes to business telecommunications, simplicity is key. Yes, it helps to have a state-of-the-art phone system, but sometimes there is such thing as “too much sophistication.” If you have to spend hours training your employees on how to use their phones, then you may need to adopt something that is more user-friendly. The office is not a place for inefficiency in any way, shape or form. VoIP and UC are very robust, but they are simple to set up and use. These multi-line solutions come without a lot of wires and frustration. Just plug it in and check out the phone directory that your company sets you up with.

Various Communication Outlets

In today’s age of digital technology, it’s best to have a variety of communication options. While it’s important to have an efficient way to make phone calls, that may not always be the most efficient way to get in touch with someone. Bottom line is that you can’t expect to reach everyone on the phone every time that you need to speak to them. With UC or VoIP, you’ll gain the ultimate leg up. VoIP phones come equipped with a variety of communication applications including video conferencing, auto attendant support, and voicemail to email conversions. In order to streamline communication in the office, UC systems take things a step further. Not only will you have the same features that come with VoIP technology, but you’ll also get to take advantage of instant messaging platforms to help make workplace communication so much easier.

Affordability and Cost Savings

Cost is usually the biggest concern when shopping for new phone systems. Telecom bills can get pretty costly as it is, so you want to find a solution that doesn’t break your budget. Since there isn’t a lot of maintenance with VoIP or UC, you can expect very low service charges. As an added bonus, you’ll also get the expert guidance from your managed service provider. They’ll be able to work with you to get you set up with only the features and equipment that you need. In the long, run this will help you save a lot of money for years to come.

Set Your Business Up For Success With CTMS

When it comes to business telecommunications, there is no one better to have in your corner than an expert from Computer Technology Management Services. We offer the industry’s most sophisticated business phone services and managed IT solutions. Whether it’s VoIP or a cloud-hosted PBX system, you can always count on our team to set you up with a solution that makes perfect sense.

With CTMS by your side, you can expect a more efficient and productive working environment. Schedule a free consultation with our team and we’ll show you why.