Since many states enacted social distancing and stay-at-home orders in March 2020 due to the coronavirus pandemic, the use of remote working technology has become more important than ever. Let’s explore the different work from home technologies and strategies you should use to keep your employees safe and healthy during this uncertain time.
Before you turn your in-office teams of employees into remote teams, you need to assess what each department and each team needs to successfully perform their job remotely. For example, if you need to turn an onsite call center into a remote contact center, you need to ensure your customer service representatives have the tools they need to resolve customers’ problems. These tools include VoIP phone solutions, chat services, and video call capabilities. When your contact center’s remote workers have these tools available to them, they can connect with customers through multiple platforms. Then they can switch platforms in the middle of a call depending on a customer’s needs. For example, if they need to view an object or situation in order to solve the problem, they can change from a phone call to a video call through VoIP phone solutions.
However, you need remote workforce solutions for all your departments and teams, not just your call center. All your teams and departments can take advantage of video conferencing apps such as Zoom, Microsoft Teams, and Google Hangouts to check in with each other and hold virtual meetings when necessary. They should also, of course, connect through email and through document-sharing apps like SharePoint and Google Docs. All these apps and platforms keep your team members as connected remotely as they were in the office.
Before you turn your in-office teams of employees into remote teams, you need to assess what each department and each team needs to successfully perform their job remotely. For example, if you need to turn an onsite call center into a remote contact center, you need to ensure your customer service representatives have the tools they need to resolve customers’ problems.
When you transition your workforce from onsite to remote employees, you should make sure you enact remote work cyber security measures to keep them and your network’s sensitive data safe. The cyber and information security measures you should take include setting up a virtual private network (VPN). A VPN is a cloud solution that allows you to share documents and other information across your network without bringing a public cloud provider into the equation. Additionally, multi-factor authentication (MFA) gives your network extra protection by requiring users to provide more information than just a username and a password.
Additionally, you should use continual network backups and network monitoring to prevent your IT infrastructure from falling prey to cyber threats and to make sure you have copies of it if disaster strikes. A managed service provider (MSP) such as CTMS can set up these security measures so your network stays secure as your workforce goes remote.
CTMS helps our clients transition to working from home so they can take advantage of the benefits of working remotely. On top of protecting your employees from an infectious virus, working from home also allows them to achieve a more even work-life balance. With so much digital technology available, your employees can perform remote jobs while still communicating face-to-face with each other when necessary. At the same time, they can also balance their jobs with their home lives when they work from home. They can take a break to take care of children and family members, for example, and then return to work once they’ve completed those daily tasks at home.
Our team members know how to customize all the remote working technologies list mentioned above to meet your business’s specific communication needs. We provide the cloud migration, email security, and data backup services you need to make your network flexible but safe as you and your workforce make this major transition. We can also provide and customize the communication tools you want and need for every department and every team member in your business. Reach out to us today to learn more about how we can ease your work-from-home transition and make your network more flexible.
CTMS is a technology management provider based in Akron, Ohio. For years, our team has offered a variety of technical solutions for our partners in a wide range of industries. Our primary services are IT security, data backup, disaster recovery, and cloud computing, among a host of other IT consulting solutions.