Upgrading your phone system to a cloud IP PBX system for both internal and external communications without the need for costly hardware upgrades puts your business at a distinct advantage.
Private Branch Exchanges (PBX) are private telephone networks used within a company. PBX users can communicate both internally and externally using multiple communication channels. A hosted PBX system makes it possible for companies to have more phones than actual physical phone lines, saving them money and clutter.
Cloud PBX providers are becoming the industry standard for telecom equipment for any sized business looking to improve the way their employees communicate. Setting up an account with a cloud PBX provider is as simple as having a strong internet connection.
When you utilize a cloud IP PBX, your company benefits from a host of improvements and increased capabilities. No matter what type of communication you need, whether it is improved call quality, increased caller options, or scalability, you will experience an array of benefits with one of the best cloud PBX providers.
In the current state of the world, with the COVID-19 pandemic affecting every aspect of our lives, working from home is becoming a necessity rather than a luxury. The best cloud PBX providers have systems that require no onsite servers, specific phones, or a need to be onsite to work. Employees can take the phone system home, meaning they are not dependent on physically attending your worksite.
Finding out why some calls have poor quality can be a hassle. A hosted PBX system can monitor and sort out issues by scoring every call your business makes to determine the underlying quality issues. After identifying these issues, a communications solution can be made to ensure your PBX works at optimal quality.
Cloud IP PBXs run as computer software, giving them advanced processing capabilities. With a simplified web interface, your hosted PBX system makes logging in or resetting passwords hassle-free. In-call features such as forwarding, accepting calls, or checking on current call volumes are easily accessed to improve customer service departments. This simple web interface makes communicating through various channels, such as video conferencing or messaging, more simplified.
When customer satisfaction is crucial, the ability to monitor and record every call is an essential step. Every call, coming in or going out, on a hosted PBX system can be recorded to ensure your employees handle each call appropriately. The ability to enter an extension for streamlined service, quickly forward calls to proper departments, and call queue all improve the customer experience, helping your business grow.
Cloud-hosted PBX systems operate through an internet connection, which means your internet service provider takes on the costs of your company’s calls instead of being billed for individual calls. It also drastically decreases the number of hardwired phones your office requires. When your cloud PBX provider maintains your software solutions, it prevents you from having costly updated software added to your budget
Every size of business enjoys the benefits of an improved cloud IP PBX system. Smaller businesses notice the functional improvements of standard features like call queues and basic reporting. Larger, more complex enterprises benefit from advanced features such as customer relationship management and integrated help desk options.
The scalability of cloud IP PBX systems is crucial to any sized business that plans to grow. By merely expanding your PBX system, you avoid dealing with issues such as:
- Upgrading outdated hardware
- Needing new equipment for incoming employees
- Costly new systems
- Requiring more phone lines and extensions
Having a hosted call center at any sized company will vastly improve business operations. An integrated call center provides many benefits, including:
- Geo-redundant multi-tenant network with 99.99% uptime
- Unlimited scalability
- Competitive feature set
- Flexible, integrated billing system
- Supervisor and agent management
- Flexible, integrated billing system
- On-demand statistics and reporting
- Easy web-based configurations
- Mobile phone apps
- Web-based operator consoles
- Built-in webphone and WebRTC
- CRM integrations
- Robust API for custom development
- Point-and-click remote device provisioning
If you would benefit from a new phone system for your office, contact the telecom specialists at CTMS today. We provide IP PBX services for small businesses and growing enterprises across the state of Ohio and surrounding communities in southwest Pennsylvania.
CTMS is a technology management provider based in Akron, Ohio. For years, our team has offered a variety of technical solutions for our partners in a wide range of industries. Our primary services are IT security, data backup, disaster recovery, and cloud computing, among a host of other IT consulting solutions.