Help Desk Services

High-Quality Technical Support

There is never a good time to experience a technical failure. If your network faces a disruption of any kind, you are likely to face a number of problems as a result. When these situations occur, what do you normally do?

There are a few options for you to choose from. You could just sit back and hope for the best while the problems mount, or you could outsource an expensive (and often unreliable) repair with an IT technician. Fortunately, those aren’t your only options; there’s another way.

Instead of blowing your money on a costly, emergency repair that may not even solve the problem, you should consider partnering with a managed IT service that has a superior help desk staffed by network experts.

With CTMS in your corner, you’ll always have the right people available to help your business maintain a position that is ahead of the curve. With more than a decade of service as managed IT professionals, CTMS has grown into the most reliable outsourced help desk provider throughout Ohio and southwest Pennsylvania. We will never settle for anything that’s less than exceptional.

We have a responsive help desk team ready to give you assistance to overcome any challenges that relate to your IT system, and our technicians are highly trained to help you during emergencies or just to lend a hand during a project that extends past the workday.

Customer Care When You Need It

Whenever there is an issue with your infrastructure, we will be available to solve the problem. Our frontline staff is always equipped to handle any issue that relates to your IT system. It doesn’t matter if things go beyond the typical business day, because we have a dedicated technician ready to provide remediation even after hours.

Our staff will take immediate action on most issues and assign certified technicians to tackle matters as quickly as possible. We will troubleshoot the problem and follow up with necessary maintenance or repairs in as little as four hours.

We treat each service request as a critical priority, so we won’t stop until the job is completely finished. Whether you are working a graveyard shift in a manufacturing facility or need to migrate your data into a cloud-based data center with minimal downtime, you can always count on CTMS to meet your IT needs.